What happens when you call 1800MEDICARE – nurse case study video

Emma: I'm a registered nurse with over 10 years experience in the emergency departments. I currently work for 1800MEDICARE. I speak with patients every day about various health concerns that they may have, and need guidance on what to do next.

Nathaniel: 1800MEDICARE is a free service that you can call 24 hours a day, 7 days a week. When you call, you'll be speaking to a registered nurse like me, who can guide you through your symptoms and give you the best advice.

Emma: We often get calls around various different symptoms, including stomach pain, fever, or other injuries, such as sprains, burns, or cuts.

Nathaniel: Once I understand your situation, I'll then talk you through what needs to be done next, whether by managing your symptoms safely at home, or referring you to a GP, or even using the virtual GP platform.

Emma: Or an emergency department, going to an Urgent Care Clinic, or if needed, helping organise for an ambulance.

Nathaniel: When you speak to me, you can expect a calm, supportive conversation. I'll take my time to listen.

Emma: You won't be rushed, and you'll be treated with care and respect.

Nathaniel: We give you clear, trusted advice, so you can feel confident about what you need to do.

Emma: If you're ever unsure, you don't have to figure it out on your own. 1800MEDICARE is available 7 days a week, 24 hours a day, for you to speak to a registered nurse.