Understanding 1800MEDICARE - animation

1800MEDICARE is a free 24/7 phone and digital service staffed by registered nurses. 

Now anyone in Australia can access health information and advice when they need it, wherever they are. 

When you call 1800MEDICARE, a registered nurse will ask about your concerns and symptoms and guide you to the right type of care. That could be looking after yourself or a loved one at home or getting help from a health service in your area.

Depending on the time of day and your situation, they may offer you a phone or video call appointment with a GP. 

The website and app also provide a simple way to access trusted health information tools, such as the symptom checker and medicines information. The app also has features like electronic prescriptions and active scripts. Together, these channels help you understand your options and connect with the most appropriate care. 

1800MEDICARE can help when you or someone you care for is unwell or injured and you're not sure what to do next.  You'll get expert advice to help you understand your options and find the right care. For free health advice 24 hours a day, seven days a week, call 1800 633 422. 

For more information, visit medicare.gov.au/1800 or connect via the app.